Q: Do you travel outside of Saratoga County?

Yes, for major infrastructure and installation projects. While we restrict our daily repair service to the Saratoga Springs area to ensure fast response times, we serve the entire Capital Region (including Albany, Troy, Latham, and Glens Falls) for large-scale work. We are available region-wide for projects requiring Master Plumber expertise, including: Whole-Home Repiping: Complete replacement of old galvanized or lead pipes with Copper or PEX. High-Efficiency Hot Water: Water heater conversions and installations. New Construction & Remodels: Rough-ins for additions, basements, or new builds. If you have a significant project outside our standard radius, please request a quote. We are happy to discuss the logistics and schedule a site visit.

Q: Do you unclog drains or snake sewers?

No. Northway Plumbing Systems specializes in the infrastructure of your home (pipes, heaters, valves) rather than drain cleaning. We focus on permanent repairs and installations. If you have a simple clog, we recommend calling a dedicated drain cleaner. If you have a broken pipe, call us.

Q: Do you offer free estimates?

For installations and large projects: Yes. If you need a new water heater, repiping, or a renovation quote, we provide free on-site consultations and estimates. For repairs and diagnostics: If we need to troubleshoot a leak or investigate an issue, there is a standard service/diagnostic fee. This covers our travel and the Master Plumber’s time to identify the problem. If you proceed with the repair, we are transparent about the total cost upfront.

Q: How does your pricing work?

We use Upfront, Flat-Rate Pricing . This means we give you a total price for the job before we pick up a wrench. You will never be surprised by an hourly bill that ran longer than expected. You pay for the solution, not the minutes.

Q: Are you licensed and insured?

Absolutely. We are fully insured and owned by a NYS Licensed Master Plumber . We adhere strictly to the International Plumbing Code (IPC) and local regulations to ensure the safety and longevity of your home’s plumbing system.

Q: What forms of payment do you accept?

We accept Cash, Personal Checks , and all major Credit & Debit Cards . For card payments, we use a secure online system so you can pay directly from the digital invoice we text or email you. We make the process simple and paperless.

Question 1

What are your service areas?

Accepted Answer

We are based in Saratoga Springs and primarily serve the immediate surrounding communities to ensure quick response times. Our core service area includes:

Saratoga Springs & Wilton
Ballston Spa & Malta
Clifton Park & Halfmoon
Latham & Colonie

Question 2

Do you travel outside of Saratoga County?

Accepted Answer

Yes, for major infrastructure and installation projects. While we restrict our daily repair service to the Saratoga Springs area to ensure fast response times, we serve the entire Capital Region (including Albany, Troy, Latham, and Glens Falls) for large-scale work.

We are available region-wide for projects requiring Master Plumber expertise, including:

Whole-Home Repiping: Complete replacement of old galvanized or lead pipes with Copper or PEX.
High-Efficiency Hot Water: Water heater conversions and installations.
New Construction & Remodels: Rough-ins for additions, basements, or new builds.

If you have a significant project outside our standard radius, please request a quote. We are happy to discuss the logistics and schedule a site visit.

Question 3

Do you charge for travel?

Accepted Answer

We do not charge a travel fee for jobs within our standard service area. If you are outside our primary radius, we may assess a small trip charge, which will be discussed and agreed upon before we arrive.

Question 4

Do you unclog drains or snake sewers?

Accepted Answer

No. Northway Plumbing Systems specializes in the infrastructure of your home (pipes, heaters, valves) rather than drain cleaning. We focus on permanent repairs and installations. If you have a simple clog, we recommend calling a dedicated drain cleaner. If you have a broken pipe, call us.

Question 5

Do you offer free estimates?

Accepted Answer

For installations and large projects: Yes. If you need a new water heater, repiping, or a renovation quote, we provide free on-site consultations and estimates. For repairs and diagnostics: If we need to troubleshoot a leak or investigate an issue, there is a standard service/diagnostic fee. This covers our travel and the Master Plumber’s time to identify the problem. If you proceed with the repair, we are transparent about the total cost upfront.

Question 6

How does your pricing work?

Accepted Answer

We use Upfront, Flat-Rate Pricing. This means we give you a total price for the job before we pick up a wrench. You will never be surprised by an hourly bill that ran longer than expected. You pay for the solution, not the minutes.

Question 7

Are you licensed and insured?

Accepted Answer

Absolutely. We are fully insured and owned by a NYS Licensed Master Plumber. We adhere strictly to the International Plumbing Code (IPC) and local regulations to ensure the safety and longevity of your home’s plumbing system.

Question 8

Do you offer a warranty on your work?

Accepted Answer

Yes. We stand behind our craftsmanship. We offer a standard 1-Year Labor Warranty on all installations and repairs. This is in addition to any manufacturer warranties on parts (like water heaters or faucets), which we will help you register.

Question 9

Can I buy my own faucet or toilet for you to install?

Accepted Answer

Yes, we are happy to install customer-supplied fixtures, provided they are new and code-compliant. However, please note that we cannot offer a warranty on the parts themselves if you supply them—only on our labor/installation. If we supply the fixture, we warranty both the part and the labor.

Question 10

What forms of payment do you accept?

Accepted Answer

We accept Cash, Personal Checks, and all major Credit & Debit Cards. For card payments, we use a secure online system so you can pay directly from the digital invoice we text or email you. We make the process simple and paperless.

Northway Plumbing Systems

Reliable Solutions for Capital Region Homes.

Our Approach

Hear You Out

Plan It Smart

Get It Done

Check In

Services offered

Water Heating & Purification Systems

Gas, Water & Piping Infrastructure

Fixtures & New Installations

Our work

About us

Frequently asked questions

What are your service areas?

Do you travel outside of Saratoga County?

Do you charge for travel?

Do you unclog drains or snake sewers?

Do you offer free estimates?

How does your pricing work?

Are you licensed and insured?

Do you offer a warranty on your work?

Can I buy my own faucet or toilet for you to install?

What forms of payment do you accept?

Get an Estimate

Northway Plumbing Systems

Reliable Solutions for Capital Region Homes.

Our Approach

Hear You Out

Plan It Smart

Get It Done

Check In

Services offered

Water Heating & Purification Systems

Gas, Water & Piping Infrastructure

Fixtures & New Installations

Our work

About us

Frequently asked questions

Question

What are your service areas?

Question

Do you travel outside of Saratoga County?

Question

Do you charge for travel?

Question

Do you unclog drains or snake sewers?

Question

Do you offer free estimates?

Question

How does your pricing work?

Question

Are you licensed and insured?

Question

Do you offer a warranty on your work?

Question

Can I buy my own faucet or toilet for you to install?

Question

What forms of payment do you accept?

Get an Estimate